Privacy Policy

Ruvia Pte. Ltd. ("Ruvia Group", "we", "us", or "our"), a company incorporated in Singapore (UEN 202616961E), operates the LUMORY mobile application and related services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

We are committed to complying with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.

We collect the following categories of personal data:

Account Information: Name, email address, date of birth, username, and profile photo when you register for an account.

User Content: Photos, videos, audio recordings, messages, AI-generated avatars, and other content you create or share through the Services.

Device & Technical Data: Device type, operating system, IP address, browser type, app version, and unique device identifiers.

Usage Data: Features you interact with, time spent in the app, in-app purchases, and activity logs.

Communications: Messages you send to our support team or through in-app communication features.

Payment Data: If you make purchases, payment details are processed by our third-party payment processors. We do not store full card numbers.

We use your personal data to:

• Provide, operate, and improve our Services;

• Create and manage your account;

• Personalise your experience, including AI-generated features;

• Process transactions and send related notices;

• Send service-related communications, updates, and promotional messages (where you have opted in);

• Detect, investigate, and prevent fraudulent or illegal activity;

• Comply with legal obligations under Singapore law and other applicable jurisdictions;

• Conduct analytics and research to improve our products.

We do not sell your personal data. We may share your data with:

Service Providers: Third-party vendors who assist us in operating our Services (e.g., cloud hosting, analytics, payment processing, customer support). These parties are contractually bound to protect your data.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Legal Requirements: We may disclose your data when required by law, court order, or government authority, or to protect the rights, property, or safety of Ruvia Group, our users, or the public.

With Your Consent: We may share your data for other purposes with your explicit consent.

Ruvia Group is headquartered in Singapore. Your data may be transferred to and processed in countries outside Singapore where our service providers operate. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

We retain your personal data for as long as your account is active or as needed to provide our Services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain data as required by law or for legitimate business purposes such as fraud prevention.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information promptly. If you believe a child has provided us with their data, please contact us immediately.

Under the PDPA and other applicable laws, you have the right to:

• Access the personal data we hold about you;

• Correct inaccurate or incomplete personal data;

• Withdraw consent to the processing of your personal data (where processing is based on consent);

• Request deletion of your personal data, subject to legal obligations;

• Data portability where technically feasible.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

We use cookies and similar tracking technologies on our website to analyse traffic, remember your preferences, and improve your experience. You may control cookie settings through your browser. Disabling cookies may affect the functionality of certain features.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal data.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app or on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ruvia Pte. Ltd. 28 Emerald Hill Road Singapore 229308 Email: [email protected]